Operational Calls on Pause!

We’re taking a summer break from our biweekly Operational Calls. Don’t worry—we’ll be back with renewed energy in September! During this time, we’ll keep you informed of any critical updates. Keep an eye on your inbox! Invitations for the new season will arrive once we’re back. Enjoy your summer/winter break! And remember:

we’re only a JIRA ticket away if you need assistance :)

Exciting Updates!

We’re thrilled to announce some improvements to document navigation on our Digital Knowledge Workplace portal: 1. Section Reorganization: All essential materials are now consolidated in a single location called the Key Documents Center. We hope this will make it easier for you to access and search for important information.

2. Crisis Center: Emergencies happen, and when they do, you need quick access to the right resources. That’s why we’ve created the Crisis Center. Here, you'll discover our collection of manuals and guides for efficiently managing critical incidents or system failures.

3. New Look & Feel: We’ve given our page a makeover! The page has been updated to align with the new Minor brand guidelines, We hope you appreciate the new design! Remember, these enhancements are all about making your life easier. Stay tuned for more exciting updates, and as always, feel free to explore and provide feedback.

Happy navigating!

A big thank you to the whole NH Sevilla Plaza de Armas team for hosting our Q2 Business Processes team meeting. Your warm hospitality and impeccable service made our stay in Seville unforgettable.

During those two days, we analyzed our work progress from the first half of the year. We discussed strategies, shared insights, and brainstormed ways to enhance our support for hotels in their day-to-day operations. Your hotel was the perfect background for these important topics.❤️

Dear Hotel General Managers,

Following the launch of the Onboarding Course for Front Office Team Members and Business Processes Training for Front Office Managers last year, we are excited to announce the latest addition to our course programme: Business Processes Training for Hotel General Managers.

This newly developed course has been designed to highlight the key roles and responsibilities of our GMs, ensuring they you gain a comprehensive insight into the critical processes and procedures relevant to your position.

The course is mandatory for all newly appointed General Managers and is highly recommended for experienced GMs as a refresher guide to reinforce best practices.

ACCESS NOW and enhance your expertise!

Forgot your password? CLICK HERE. Learn how to download the NH Talent app > SAP SuccessFactors.

Thank you, Anantara Palais Hansen Vienna Hotel team, for an unforgettable experience, and to all participants of the Luxury Cluster Processes & Systems Improvement sessions for contributing to such productive and enjoyable days. Your commitment to excellence is evident in every aspect of service.

The personalized welcome card, with its inspiring message, resonated deeply with us as it aligned perfectly with the essence of our sessions – unveiling innovative perspectives and approaches in luxury cluster processes.

Let’s keep growing together!