As we wrap up the year, this week marked our last calls of 2025. Thank you all for your collaboration and commitment throughout the year!

We’ll be back in January with a fresh series of sessions for you to schedule. Stay tuned, we’ll share updates here as soon as the first calls for 2026 are confirmed.

As always, we’ll keep you informed of any important updates you need to know in the meantime.

Wishing you a joyful holiday season and a great start to the new year!

As part of our digital transformation, we’ve started upgrading our SAP system to the new SAP S4 version on the HANA database. This change will gradually impact different areas, and the first step with a direct effect on hotels will be the CRM migration.

Why does this matter?

CRM is not just a database of guests and companies: it connects with contracts, GHA, MinorPro, e-invoicing, FastPass, and more. Ensuring data accuracy and GDPR compliance remains essential.

In the coming weeks, we’ll start working in the new SAP HANA environment for CRM. Don’t worry—you’ll receive an email with the exact date and all details.

Missed the info sessions?

The main changes were reviewed during the biweekly Operational Calls on December 3^th and 4^th.

For those who couldn’t join or want to revisit the explanation, recordings are available in the Teams group.

This is just the first chapter of what we hope will be an adventure with a happy ending.

Thank you for joining us in this change!

Temporary cut-off for vendor and material requests

Starting November 24^th, transactions for vendor creation and material requests will be unavailable. Access will be restored on December 1^st.

If you weren’t able to submit your request before the cut-off, you will be able to do so starting December 1^st.

This temporary cut-off is due to the rollout of a new SAP transaction for vendor requests.

To support you during this transition, please review the following resources:

• Training recordings (multiple languages):  11.25 November

• User manual: SAP 4/HANA New Vendor Request Transaction

We kindly ask you to share this information with anyone who may be impacted.

Science confirms: it’s possible to survive one week without requests 😉

Thank you for your understanding and patience during this short transition period!

Our survey is now closed—huge thanks to everyone who shared their thoughts! Every comment matters and helps us keep improving the way we support hotels every day.

What’s next?

We’re reviewing all responses and will share the key takeaways and next steps soon. Stay tuned!

The Business Processes Support Survey closes soon—don’t miss your chance to help us improve support for your daily work.

🗓️ Deadline: November 14

⏳ Takes less than 5 minutes

🔒 100% anonymous & confidential

This survey is aimed at hotel team members across Minor Hotels Europe & Americas.

You can access it from the invitation email sent a couple of weeks ago, or directly via the Surveys section in this portal.

Let’s shape better support—together.

Thank you for helping us grow stronger!