We have updated several of our Business Processes Training courses now available in Talent, including the Front Office programs (Team Members, Managers, and Guest Relations) and the training for MICE Organizers & Event Managers.
You can access the updated versions through our Key Documents Center.
Take a look and keep driving operational excellence!
Just a quick reminder that our MM Calling monthly sessions take place tomorrow. Join us to stay aligned on SAP MM updates and bring any questions you'd like to share.
🕒 Schedule (UTC+1)
As always, the session recordings and support files will be uploaded to the TEAM_SAP_MM_CALLS group after the meetings.
See you there!
After the holiday break, it’s time to reconnect! Our biweekly calls resume on January 21st. Check your inbox for the invitation and stay tuned: agendas will be shared 1–2 days before each session.
Stay connected, stay aligned.
As we wrap up the year, this week marked our last calls of 2025. Thank you all for your collaboration and commitment throughout the year!
We’ll be back in January with a fresh series of sessions for you to schedule. Stay tuned, we’ll share updates here as soon as the first calls for 2026 are confirmed.
As always, we’ll keep you informed of any important updates you need to know in the meantime.
Wishing you a joyful holiday season and a great start to the new year!
As part of our digital transformation, we’ve started upgrading our SAP system to the new SAP S4 version on the HANA database. This change will gradually impact different areas, and the first step with a direct effect on hotels will be the CRM migration.
Why does this matter?
CRM is not just a database of guests and companies: it connects with contracts, GHA, MinorPro, e-invoicing, FastPass, and more. Ensuring data accuracy and GDPR compliance remains essential.
In the coming weeks, we’ll start working in the new SAP HANA environment for CRM. Don’t worry—you’ll receive an email with the exact date and all details.
Missed the info sessions?
The main changes were reviewed during the biweekly Operational Calls on December 3th and 4th.
For those who couldn’t join or want to revisit the explanation, recordings are available in the Teams group.
This is just the first chapter of what we hope will be an adventure with a happy ending.
Thank you for joining us in this change!
