We’re committed to making your daily work easier by improving our tools, processes, and training.

Your voice can make a real difference!

A short survey has been sent by email to all hotels in Europe & Americas.

It takes less than 5 minutes to complete, and your responses are confidential and anonymous.

✅ Deadline: November 14

Don’t miss the chance to share your thoughts and help us shape better support for you.

If you haven’t received the email or have trouble accessing the survey, just reach out to us—

we’ll make sure you can participate.

Thank you for helping us grow together!

Starting today, October 27, two highly requested enhancements are here to make check-in smoother and faster:

✔ Merge profiles easily

✔ Search guests more accurately

These updates will help reduce duplicates, simplify profile management, and improve the guest experience.

Learn more and access full details 👉 CRM guest data merge and search options

You can also revisit the Biweekly Operational Call recordings from October 22 and 23 for a detailed walkthrough.

We’re confident these enhancements will make a real difference in your daily operations.

Thank you for helping us deliver excellence!

Last week, the Business Processes team met in Santiago de Compostela to wrap up Q3 and set the stage for the final stretch of the year — and the exciting plans ahead for 2026.

We were warmly welcomed by the amazing team at NH Collection Santiago, who made sure everything ran smoothly. Thank you for your hospitality and support!

We left with fresh ideas, clear priorities, and great energy to take on what’s next.

Graciñas to the NH Collection Santiago team for making us feel at home!

Your new course is ready! It brings together all the tools, procedures, and resources you need—tailored to your role.

Guest Relations Managers will find extra content on leadership and team management (no need to choose anything—Talent will show you the right version automatically).

Jump in, explore at your own pace, and let us know what you think!

A special thank you to our BUSE Quality Cluster Advisors, GR influencers, and Guest Relations who helped us review the content and shared their valuable ideas and suggestions. Your input made this training stronger and more relevant for everyone. 🙌

Discover our new training to help you organize top-notch MICE events efficiently.

Mandatory for In-house Sales & Event Organizers, recommended for Front Office Managers.

Whether you’re new or experienced, this course is your go-to guide for success.

Start now!

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