Explore our fantastic courses at Talent to support your growth in key hotel operations roles. New Courses Coming Soon: • Onboarding for Guest Relations • Business Processes Training for Procurement & Inventory Users Just Launched: • Business Processes Training for Hotel General Managers: Mandatory for new GMs and highly recommended for experienced ones to reinforce best practices. Available Now: • Onboarding for Front Office Team Members • Business Processes Training for Front Office Managers Don’t miss these opportunities to enhance your skills and advance your career. Log in to Talent today and start learning! Forgot your password? CLICK HERE. Download the Talent app > SAP SuccessFactors.

Attention Hotel General Managers!

If you haven’t already, please review the new GM handover procedure announced last July. This guide ensures a smooth transition, effective onboarding, and seamless knowledge transfer, both for new GMs joining the company and for internal team members transitioning into the GM role. Check out the detailed procedure and checklist here: • GM HANDOVER CHECKLIST • GM HANDOVER PROTOCOL Thank you for your dedication to excellence!

It’s Time to Get Back in Action!

We know returning to work can be challenging, so we invite you to join our monthly meeting tomorrow, Thursday, September 5th. Session Times: • Europe (English): 11:00 CET • Europe (Spanish): 12:00 CET • Americas: 16:00 CET

Don’t miss it – we look forward to seeing you there!

Join Our Biweekly Calls Starting Sept 4th

Hope you had a wonderful summer or winter! Exciting news – our biweekly calls are back starting September 4th. Don’t forget to check your inbox for the invite!

We can’t wait to reconnect with you all!

In June, 20 DISCOVERY Loyalty Senior Hotel Champions from all over Minor Hotels Europe & Americas joined the training sessions in NH Barcelona Stadium. Over two days, these great professionals dived deep into the key processes and procedures of the DISCOVERY loyalty program and how master excellent membership service. But it wasn’t just about learning but transforming them into internal trainers so now they will share this knowledge with DISCOVERY Hotel Champions in their regions. Now when Senior Hotel Champions are equipped with all the necessary tools, we are confident that they are empowered to deliver a successful training and spread their enthusiasm and dedication to the regional teams. We are sure that this will make a big impact, boosting excellence in our hotels everywhere.

By working together, we can equip our teams with the skills and mindset to provide outstanding guest service and fulfill the DISCOVERY loyalty promise in our hotels!