Dear Front Office Managers,

Whether you are an experienced professional or just starting out in the role, this new online course will help you perform your daily tasks efficiently.

We highly recommend it for anyone in this key role, because it provides a deep knowledge of the processes and procedures that are essential for excellence at the Front Desk and will give you the necessary tools to continually improve guest and team member satisfaction, and ultimately optimise the overall performance of your department.

ACCESS NOW

Onboarding courses for other hotel positions will arrive soon.

Stay tuned!

Forgot your password? CLICK HERE.

In the Business Processes team we want to know first-hand the opinion of the HOTEL TEAM MEMBERS about our work, so we have created a short survey that will be active until December 22^nd.

We would love to receive any feedback that you think can help us improve and adapt to your needs. Your answers are confidential and anonymous, so we kindly ask that you respond as openly as possible about any concerns you may have.

Thank you very much in advance!

Your vision and feedback matters!

Who are we? Click on the button ABOUT US

How to participate? Click on the button SURVEYS

As you may already know, there is a system outage scheduled for this weekend. This maintenance is necessary to test our Disaster Recovery Plan (DRP) and IT has estimated a downtime from 1:30 to 7:30 approximately (CET time) on both Saturday, November 18^th and Sunday, November 19^th.

Please remind to follow the mandatory tasks outlined in the back-up procedures below to mitigate any issues that may arise:

Systems Outage Operations back-up Procedure

Systems Outage Quick Guide

Emergency Reports

(These procedures appplies to all the points of sale of centers in all Business Units).

If you have any questions, please open a JIRA ticket under "Procedure information".

Sorry for the inconvenience.

This week the Business Processes team has met in Valencia to work together on the analysis of the progress of this year and to plan the next one, which will be full of great challenges and operational projects in which we will try, as always, to support the evolution of the company, helping to align your needs (team members in hotels), corporate processes and systems.

We want to thank the entire NH Valencia Las Artes and NH Collection Valencia Colón teams for making us feel at home. ❤️

We are thrilled to share with you that our first Resort in the Canary Islands opened yesterday. Many thanks to all the teams who collaborated with us in the opening of the new Tivoli La Caleta Tenerife Resort.

We wish you all much success!