This month the HQ Loyalty team has organized the first DISCOVERY Hotel Champion online meeting in all Business Units.

Do you know what makes a DISCOVERY Hotel Champion?

Click on the video to learn!

From now on, these meetings will become monthly so Hotel Champions can share best practices about our loyalty program and be up-to-date about DISCOVERY.

Do you know who is DISCOVERY Hotel Champion in your hotel? Check it out in the list available at the following link:

 DISCOVERY _HOTEL CHAMPION LIST.xlsx

You can always contact the HQ Loyalty team at hq.loyalty@nh-hotels.com

Back in 2015 we started publishing a monthly newsletter with the latest news regarding Front Office, Corporate Processes, Commercial Procedures, System Updates and other outstanding topics.

At first it was called “Monthly summary P&P TMS_SAP”, then it was “Organization Nhews”, and since mid-2016 we have called it “Bring value to your work… Organization helps you!”.

Unfortunately, 2020 arrived with the pandemic and we had to cancel the publication.

Since then, we have moved on to another, more dynamic and close way of communicating news, adapting to the new situation of our colleagues in hotels and central services, but without ever neglecting our main objective, which is to help you apply corporate processes and procedures in the easiest and most efficient way possible to help you in your daily work.

Every 15 days we organize online sessions via Microsoft Teams open to all team members who want to join to find out about new or recently updated processes and procedures, tips and tricks to apply them, best practices and sometimes guest speakers join from other areas to present us with very interesting topics.

How can I connect to the Organization Operational calls?

1. Open the Microsoft Teams program and make sure you have joined the group before the meeting starts:
   • BUAM & BUSE calls: code f0g5rh8
   • BUNE calls: code 6v7rsxu
2. Our team will be automatically added to your teams list so that you can access all documents shared since April 2020 (recordings of previous calls, presentations, notes...).

We look forward to seeing you there next week!

HQ - Busines Processes

UPSELLING: GOLDEN RULES WEBINAR

All Front Office Managers have been invited to the "Golden Rules for Upselling" Webinar, which will be held next Tuesday, February 28^th at the following times:

• - Webinar via Teams on Tuesday, Feb 28th from 11:00AM to 11:30AM* (English)
• - Webinar via Teams on Tuesday, Feb 28th from 5:00PM to 5:30PM* (Spanish)

*Time zone: (UTC +01:00) Brussels, Copenhagen, Madrid, Paris

Do not forget to register through the invitation link to receive the access link!

We are sure that, with these 8 valuable Golden Rules, you will be able to easily boost the Upselling results of your team 

If you have any questions, please contact nhuniversity@nh-hotels.com 

This month we welcome NH Bern The Bristol and NH Coimbra Dona Inês to our portfolio.

We want to express our gratitude to the teams that have been working hard to support the hotel staff during the opening process.

Congratulations to the entire team at both hotels, we wish you all the best!

Starting February 1^st, a new FO Escalation Credit Card Discrepancies process will be implemented in all hotels that work with the Shared Service Center.