There is a new updated version of General MICE Reservation Management Process!

This document, already in existence, includes the complete End-To-End process for MICE reservations, and it has been fully reviewed together with the Commercial department and with the invaluable help of system and operations experts from GEM and other areas involved (thank you all very much!).

We strongly recommend to share this document with all team members involved in the management of groups and events reservations (it applies to all Hotels and Central Services of all Business Units), specially with new staff, but also in case you have any question, as it basically impacts and refers to any task related to MICE segmentation, "from the very beginning to the very end" of the life cycle of a reservation.

Click here and share with your colleagues!

If you have any questions, please create a JIRA ticket in the NH Support Portal under "Procedure Information".

As you may already know, there is a system outage scheduled for this weekend. This is a SAP version upgrade and IT has estimated a downtime of 13 hours, from Sunday 9^th evening to Monday 10^th morning (CET time).

It is a complex and long downtime, so please remind to follow the procedures outlined in the back-up procedures below to mitigate any issues that may arise:

Systems Outage Operations back-up Procedure

Systems Outage Quick Guide

Emergency Reports

(These procedures appplies to all the points of sale of centers in all Business Units).

If you have any questions, please open a JIRA ticket under "Procedure information".

Sorry for the inconvenience.

Last week we shared with you two work tools that we have developed to help you maximize the economic performance of hotels.

Next Wednesday, October 5^th, we will present both topics in a special edition of our Organization Operational calls.

You will find the timetable and the links to connect in the Training calendars section.

Feel free to share this information with all the teams involved.

Thank you!