Update! MICE Reservations: End-To-End Process

There is a new updated version of General MICE Reservation Management Process!

This document, already in existence, includes the complete End-To-End process for MICE reservations, and it has been fully reviewed together with the Commercial department and with the invaluable help of system and operations experts from GEM and other areas involved (thank you all very much!).

We strongly recommend to share this document with all team members involved in the management of groups and events reservations (it applies to all Hotels and Central Services of all Business Units), specially with new staff, but also in case you have any question, as it basically impacts and refers to any task related to MICE segmentation, "from the very beginning to the very end" of the life cycle of a reservation.

Click here and share with your colleagues!

If you have any questions, please create a JIRA ticket in the NH Support Portal under "Procedure Information".