| Business Rate for Minor Hotels |
|
- RESERVATIONS_MANAGEMENT
- RESERVATIONS EXECUTION
- PROCESS
|
English |
| Cash handling FO Cash Reconciliation |
Cash, Tills |
- HOTEL_OPERATIONS
- CASH MANAGEMENT
- PROCESS
|
English |
| Check in process efficiency |
video, knowledge pill, check in, Check-in |
- HOTEL_OPERATIONS
- CHECK-IN
- MANUAL & GUIDE
|
English |
| Deposits Automation Monitor (English training call) |
Deposits, Adyen, Prepayments, billing, call |
- HOTEL_OPERATIONS
- BILLING
- MANUAL & GUIDE
|
English |
| Emergency Reports |
Front Office, Emergency Report, Systems Outage |
- HOTEL_OPERATIONS
- IN_HOUSE_MANAGEMENT
- MANUAL & GUIDE
|
English |
| Expected Arrivals Extended Report |
FO Quick Guide, Customer Data, CRM |
- CUSTOMER_MANAGEMENT
- CUSTOMER DATA
- MANUAL & GUIDE
|
English |
| FI Refund & Third Parties Payment Process |
Finance, FO Manual, Refunds |
- HOTEL_OPERATIONS
- BILLING
- MANUAL & GUIDE
|
English |
| FO Quick Guides Collage |
FO Quick Guide |
- HOTEL_OPERATIONS
- IN_HOUSE_MANAGEMENT
- MANUAL & GUIDE
|
English |
| Front Office Manager Check List |
FO Manual |
- HOTEL_OPERATIONS
- IN_HOUSE_MANAGEMENT
- MANUAL & GUIDE
|
English |
| Front Office per shifts Check List |
FO Manual |
- HOTEL_OPERATIONS
- IN_HOUSE_MANAGEMENT
- MANUAL & GUIDE
|
English |
| GDPR Communication Script for Registration Form |
Compliance, GDPR, private data |
- INTERNAL_CONTROL
- RISKS MANAGEMENT
- MANUAL & GUIDE
|
English |
| Guest Relation Manager Check List |
FO Manual |
- HOTEL_OPERATIONS
- IN_HOUSE_MANAGEMENT
- MANUAL & GUIDE
|
English |
| Infographic Child Data Use Policy |
Child, check in, Compliance, GDPR |
- INTERNAL_CONTROL
- RISKS MANAGEMENT
- MANUAL & GUIDE
|
English |
| Intercompany TMS Key Rules |
Intercompany, FO Manual |
- RESERVATIONS_MANAGEMENT
- RESERVATIONS EXECUTION
- MANUAL & GUIDE
|
English |
| Invoice Correction for Individual Reservations |
FO Quick Guide, billing |
- HOTEL_OPERATIONS
- BILLING
- MANUAL & GUIDE
|
English |
| Invoice Correction for M&E Reservations |
FO Quick Guide, billing |
- HOTEL_OPERATIONS
- BILLING
- MANUAL & GUIDE
|
English |
| JIRA DISCOVERY Structure |
JIRA, Minor DISCOVERY, Loyalty |
- TECHNOLOGICAL_EVOLUTION
- SYSTEMS SUPPORT
- MANUAL & GUIDE
|
English |
| Night Audit Notifications management |
FO Manual, night audit, emergency |
- HOTEL_OPERATIONS
- IN_HOUSE_MANAGEMENT
- MANUAL & GUIDE
|
English |
| No show Reservations Procedure |
FO Manual, no show |
- HOTEL_OPERATIONS
- CHECK-IN
- PROCESS
|
English |
| Quick check in guide |
FO Quick Guide, Check-in, Minor DISCOVERY |
- HOTEL_OPERATIONS
- CHECK-IN
- MANUAL & GUIDE
|
English |
| Quick check out guide |
FO Quick Guide, Check-out, Minor DISCOVERY |
- HOTEL_OPERATIONS
- CHECK-OUT
- MANUAL & GUIDE
|
English |
| Quick pre check in guide |
FO Quick Guide, Minor DISCOVERY |
- HOTEL_OPERATIONS
- CHECK-IN
- MANUAL & GUIDE
|
English |
| Quick Upselling Guide |
Upselling, check in |
- HOTEL_OPERATIONS
- CHECK-IN
- MANUAL & GUIDE
|
English |
| Refund sheet |
Refunds, Finance Template |
- HOTEL_OPERATIONS
- BILLING
- TEMPLATE
|
English |
| Systems Outage Quick Guide |
Systems Outage |
- TECHNOLOGICAL_EVOLUTION
- SECURITY & AUDIT CONTROLS
- MANUAL & GUIDE
|
English |
