Reducing GM & FOM workload

To support General Managers and Front Office Managers and reduce unnecessary manual work, a new mandatory procedure has been introduced for requesting information from hotels.

This framework sets clear principles for how Central Services should approach information requests — encouraging teams to use what already exists, plan ahead, and communicate in a more structured and respectful way.

Before contacting a hotel, teams must first consult corporate repositories, starting with the Hotel Master Data Report available in the BI Knowledge Portal. When information is already available in official systems, hotels are entitled to decline duplicate requests.

The best practices summarized below aim to create more efficient, consistent, and centralized communication, helping hotel teams focus on what matters most: operations and guest experience.

👉 Access the full procedure HERE