A big thank you to the whole NH Sevilla Plaza de Armas team for hosting our Q2 Business Processes team meeting. Your warm hospitality and impeccable service made our stay in Seville unforgettable.

During those two days, we analyzed our work progress from the first half of the year. We discussed strategies, shared insights, and brainstormed ways to enhance our support for hotels in their day-to-day operations. Your hotel was the perfect background for these important topics.❤️

Dear Hotel General Managers,

Following the launch of the Onboarding Course for Front Office Team Members and Business Processes Training for Front Office Managers last year, we are excited to announce the latest addition to our course programme: Business Processes Training for Hotel General Managers.

This newly developed course has been designed to highlight the key roles and responsibilities of our GMs, ensuring they you gain a comprehensive insight into the critical processes and procedures relevant to your position.

The course is mandatory for all newly appointed General Managers and is highly recommended for experienced GMs as a refresher guide to reinforce best practices.

ACCESS NOW and enhance your expertise!

Forgot your password? CLICK HERE. Learn how to download the NH Talent app > SAP SuccessFactors.

Thank you, Anantara Palais Hansen Vienna Hotel team, for an unforgettable experience, and to all participants of the Luxury Cluster Processes & Systems Improvement sessions for contributing to such productive and enjoyable days. Your commitment to excellence is evident in every aspect of service.

The personalized welcome card, with its inspiring message, resonated deeply with us as it aligned perfectly with the essence of our sessions – unveiling innovative perspectives and approaches in luxury cluster processes.

Let’s keep growing together!

We are pleased to introduce the enhanced Hotel Cash Handling Procedure.

While the underlying processes remain unchanged, we have revamped the presentation for clarity and ease of use. Our goal is to provide you with a more visual and streamlined format, making it simpler to access the necessary information.

Key Features:

1. Visual Navigation: The procedure now includes a set of buttons that directly link to each specific process and related templates. These buttons facilitate quick access to relevant materials. 2. Individual Documents: If you prefer to explore each document separately, you can find them categorized under the “Cash” tag in the Business Processes section.

How to Proceed:

1. Review the Materials: Take a moment to familiarize yourself with the updated procedure and related documents. 2. Pay Attention to Internal Controls: Be mindful of the established internal controls! You can watch the recordings of this week calls for more details. 3. Questions or Clarifications?: If you have any queries, feel free to reach out via Jira in the "Procedure Information" category.

Thank you for your attention.

Last month we had the pleasure of sharing a day of learning about procurement processes (MM) at the NH Collection Aeropuerto T2 Mexico.

Thank you very much to all the GMs, Department Heads and Central Services colleagues for your attitude and enthusiasm!