You may have noticed that the stars in QT have been hidden, except for the "Hotel need" ones. Different teams are working on improving this tool, so in the near future you will have more news. In the meantime, to manage the strategy in quotations without this information, please contact your Revenue Manager.

Here you will find the latest version of the manual: Quotation Tool Manual

We will keep you informed in future posts on this blog and in calls.

Have a nice and cool summer! 😎

As you already know, Event Tool is an online tool that offers the event organizer the ability to create a customized web page for their group event at no additional charge. Guests can easily book their own rooms at the special negotiated rate or consult event information.

Several areas of the company are currently working to improve Event Tool (former Customized Group Website). Meanwhile, please keep in mind the following important recommendations:

1. Whenever it is a large event, open a JIRA ticket (click here) so that the IT team can review it and ensure that there are no issues.
2. If the event is at an Anantara property, the hotel must communicate it to nhpro@nh-hotels.com so that the landing page is colored gold.

The process manual has been recently updated, as informed in the 31052023_English BUSE Call.mp4

Thanks a lot for your collaboration!

Today we have opened our first all-inclusive resort in Portugal.

As always, we want to acknowledge and thank the efforts of all the teams involved in the opening process.

Desejamos muito sucesso!

This month the HQ Loyalty team has organized the first DISCOVERY Hotel Champion online meeting in all Business Units.

Do you know what makes a DISCOVERY Hotel Champion?

Click on the video to learn!

From now on, these meetings will become monthly so Hotel Champions can share best practices about our loyalty program and be up-to-date about DISCOVERY.

Do you know who is DISCOVERY Hotel Champion in your hotel? Check it out in the list available at the following link:

 DISCOVERY _HOTEL CHAMPION LIST.xlsx

You can always contact the HQ Loyalty team at hq.loyalty@nh-hotels.com

Back in 2015 we started publishing a monthly newsletter with the latest news regarding Front Office, Corporate Processes, Commercial Procedures, System Updates and other outstanding topics.

At first it was called “Monthly summary P&P TMS_SAP”, then it was “Organization Nhews”, and since mid-2016 we have called it “Bring value to your work… Organization helps you!”.

Unfortunately, 2020 arrived with the pandemic and we had to cancel the publication.

Since then, we have moved on to another, more dynamic and close way of communicating news, adapting to the new situation of our colleagues in hotels and central services, but without ever neglecting our main objective, which is to help you apply corporate processes and procedures in the easiest and most efficient way possible to help you in your daily work.

Every 15 days we organize online sessions via Microsoft Teams open to all team members who want to join to find out about new or recently updated processes and procedures, tips and tricks to apply them, best practices and sometimes guest speakers join from other areas to present us with very interesting topics.

How can I connect to the Organization Operational calls?

1. Open the Microsoft Teams program and make sure you have joined the group before the meeting starts:
   • BUAM & BUSE calls: code f0g5rh8
   • BUNE calls: code 6v7rsxu
2. Our team will be automatically added to your teams list so that you can access all documents shared since April 2020 (recordings of previous calls, presentations, notes...).

We look forward to seeing you there next week!

HQ - Busines Processes