Our Commercial department launched a motivation action for the CLIENTS SIDE to push the NH+ enrollments. This promo consists of a raffle of 20 eGift Cards of 200€ that we will be giving away during 2 weeks to any new registration in NH+ Business Program. Therefore, the main objective is to acquire new NH+ members.

HOTELS DO NOT NEED TO DO ANYTHING but we want to share with you some back up information in case any questions are raised by the clients at check-in/check-out.

You can use this motivation to enroll more and more clients! 

- To participate in the raffle, new clients will just need to register in NH+ Business Program by filling in the form and accept the Terms and Conditions for both the program and the promo at nhpro.com.

- The main target of this promo are SMEs and self-employed people with no existing contract.

- The promo is available worldwide until Tuesday 29th November.

- This message is mainly informational for you to be aware of this promo, there will be no objectives per hotel nor performance tracking, and there will be no materials in the hotel of this campaign.

- Click on the "Read More" button below to see the flyer with all the info, as well as a direct link to the form, where clients can register.

If you or any client does have additional questions or comments you can contact nhpro@nh-hotels.com

Dear All,

We would like to confirm that the main issues that were affecting SAP performance after the update have been resolved. 

All functionality should be running normally now. Anyway, if you encounter any problems, please let us know via NH Service Desk (Jira).

Thank you once again for your patience!

Last Monday you received an email regarding a new big shutdown of the system, from Sunday 23^rd evening to Monday 24^th morning (CET time).

Again, it is a complex and long downtime, so please remind to follow the mandatory tasks outlined in the back-up procedures below to mitigate any issues that may arise:

• Systems Outage Operations back-up Procedure
• Systems Outage Quick Guide
• Emergency Reports

(Click on "Read More" to download F&B area recommendations).

These procedures appplies to all the points of sale of centers in all Business Units. 

If you have any questions, please open a JIRA ticket under "Procedure information".

We really appreciate your patience and apologize for the inconvenience.

There is a new updated version of General MICE Reservation Management Process!

This document, already in existence, includes the complete End-To-End process for MICE reservations, and it has been fully reviewed together with the Commercial department and with the invaluable help of system and operations experts from GEM and other areas involved (thank you all very much!).

We strongly recommend to share this document with all team members involved in the management of groups and events reservations (it applies to all Hotels and Central Services of all Business Units), specially with new staff, but also in case you have any question, as it basically impacts and refers to any task related to MICE segmentation, "from the very beginning to the very end" of the life cycle of a reservation.

Click here and share with your colleagues!

If you have any questions, please create a JIRA ticket in the NH Support Portal under "Procedure Information".

As you may already know, there is a system outage scheduled for this weekend. This is a SAP version upgrade and IT has estimated a downtime of 13 hours, from Sunday 9^th evening to Monday 10^th morning (CET time).

It is a complex and long downtime, so please remind to follow the procedures outlined in the back-up procedures below to mitigate any issues that may arise:

Systems Outage Operations back-up Procedure

Systems Outage Quick Guide

Emergency Reports

(These procedures appplies to all the points of sale of centers in all Business Units).

If you have any questions, please open a JIRA ticket under "Procedure information".

Sorry for the inconvenience.