Dear colleagues,

We cannot let this month end without thanking all the participants of the NH DISCOVERY trainings:

Thank you very much for the effort to travel to all of you who attended the on-site sessions, and to those of you who were on the other side of the screen, also thank you very much for your time and attention.

And of course a thousand thanks to all the colleagues who helped us train in the different Business Units, and to the Hotel Champions who continue to do so on a daily basis in our hotels.

In the following link we share some photos of the sessions given worldwide:

NH DISCOVERY TRAININGS GALLERY

We really enjoyed seeing you again and sharing these good times 

We are excited to share with you that the new Click & Meet instant booking functionality is coming soon to Business Unit America.

For the last few weeks, the colleagues from different areas of BUAM have been receiving training and working hard to get everything ready for the launch.

From the Business Processes team we want to thank you all for your commitment and invaluable collaboration! And remember:

with NH Meetings everything is possible...

Our Commercial department launched a motivation action for the CLIENTS SIDE to push the NH+ enrollments. This promo consists of a raffle of 20 eGift Cards of 200€ that we will be giving away during 2 weeks to any new registration in NH+ Business Program. Therefore, the main objective is to acquire new NH+ members.

HOTELS DO NOT NEED TO DO ANYTHING but we want to share with you some back up information in case any questions are raised by the clients at check-in/check-out.

You can use this motivation to enroll more and more clients! 

- To participate in the raffle, new clients will just need to register in NH+ Business Program by filling in the form and accept the Terms and Conditions for both the program and the promo at nhpro.com.

- The main target of this promo are SMEs and self-employed people with no existing contract.

- The promo is available worldwide until Tuesday 29th November.

- This message is mainly informational for you to be aware of this promo, there will be no objectives per hotel nor performance tracking, and there will be no materials in the hotel of this campaign.

- Click on the "Read More" button below to see the flyer with all the info, as well as a direct link to the form, where clients can register.

If you or any client does have additional questions or comments you can contact nhpro@nh-hotels.com

Dear All,

We would like to confirm that the main issues that were affecting SAP performance after the update have been resolved. 

All functionality should be running normally now. Anyway, if you encounter any problems, please let us know via NH Service Desk (Jira).

Thank you once again for your patience!

Last Monday you received an email regarding a new big shutdown of the system, from Sunday 23^rd evening to Monday 24^th morning (CET time).

Again, it is a complex and long downtime, so please remind to follow the mandatory tasks outlined in the back-up procedures below to mitigate any issues that may arise:

• Systems Outage Operations back-up Procedure
• Systems Outage Quick Guide
• Emergency Reports

(Click on "Read More" to download F&B area recommendations).

These procedures appplies to all the points of sale of centers in all Business Units. 

If you have any questions, please open a JIRA ticket under "Procedure information".

We really appreciate your patience and apologize for the inconvenience.