Improving our methods to give you, the hotels, better and faster solutions!

The agile methodology for project management is a very dynamic process, accomplished in small sections.  After the initial planning and analysis phases, most of the work happens in between sprints, feedback can be used always to continuously improve upon the project, and to provide the correct product to the end user. The main advantage of Agile Project Management is its ability to respond to issues as they arise during the course of the project. Making a necessary change to a project at the right time can save resources and help deliver a successful project on time and within budget!

We have learned a lot. Many thanks for this valuable initiative! 

Remember also to watch our NH Digital Knowledge Workplace VIDEO with the info you need to learn all about it! 

https://organization.minor-hotels.com/content/kp-digital-knowledge-workplace-0 

We are very happy to introduce you a Top Group that devotes substantial time to achieve and execute successfully many transformation projects:  

The NH Experts, formerly known as "Key Users"!  

Their persistence, proficiency and commitment made all the difference in achieving Corporate Transformation goals, helping hotels to improve their daily work and accomplish their KPIs. 

A big thank you to this fantastic team! 

In record time all Tivoli hotels have been migrated to the new system!

Congrats to all teams involved on this success! Your persistence and proficiency made all the difference in making this achievement possible! 

This information applies to all hotels connected to Adyen

As you already know, since the beginning of this month we are suffering two important incidences in Adyen Payment Service Platform.

INCIDENCE #1: Prepayment duplicated in Adyen but only one reservation in TMS

INCIDENCE #2: Prepayment confirmed in Adyen but reservation denied in TMS

The IT team is already working on them but, until they are resolved, we have established the following temporary protocol to try to avoid as far as possible major problems with our customers.

If you need to know more, click Read More!