In record time all Tivoli hotels have been migrated to the new system!

Congrats to all teams involved on this success! Your persistence and proficiency made all the difference in making this achievement possible! 

This information applies to all hotels connected to Adyen

As you already know, since the beginning of this month we are suffering two important incidences in Adyen Payment Service Platform.

INCIDENCE #1: Prepayment duplicated in Adyen but only one reservation in TMS

INCIDENCE #2: Prepayment confirmed in Adyen but reservation denied in TMS

The IT team is already working on them but, until they are resolved, we have established the following temporary protocol to try to avoid as far as possible major problems with our customers.

If you need to know more, click Read More!

We are happy to share with you this great initiative from Business Transformation! 
"Optimizing Processes = Having more time for our customers"

We've just finished our first Workshop with Front Office staff from different hotels and BU's in order to identify the possibilites for an improvement in our processes.  

A big thank you to all participants, your feedback was extremely helpful for us! 

We hope to see you soon again!

The Bright Side...of the System Change! 
Thanks to all for this Extraordinary Experience!

We are very happy to announce you that the system change at the Tivoli Avenida Liberdade and Avani Avenida Liberdade is completed. Congratulations to all the team for this successful work!

Your constant commitment to work hard and to make things right made it happen!