YOU NEED TO KNOW WHO IS RESPONSIBLE OF THE CRM TASKS?
Yes? Then check out here who is in charge of the tasks in CRM, as for example the Creation and/or Modification of Party Guests/Agencies/Companies, Duplicities, etc.
Find here the overview:
| Tasks | Responsible | Contact |
| Duplicities Party Guest (not NHRewards customer) | CRMQuality | crmquality@nh-hotels.com |
| Duplicities Party Guest (NHRewards customer) | NHRewards | nhrewards-hq@nh-hotels.com |
| Creation Partys Guest | Hotel | N/A |
| Modification Party Guest (1) | ||
| Creation Party Agency | CDM/Hotel (2) |
CDM - NH Service Desk (Jira ticket) |
| Creation Party Company | ||
| Modification Party Agency | CDM | |
| Modification Party Company |
More details on the next page!
