Major global maintenance task this weekend

As you may already know, there is a system outage scheduled for this weekend. This is a SAP version upgrade and IT has estimated a downtime of 13 hours, from Sunday 9th evening to Monday 10th morning (CET time).

It is a complex and long downtime, so please remind to follow the procedures outlined in the back-up procedures below to mitigate any issues that may arise:

 

Systems Outage Operations back-up Procedure

Systems Outage Quick Guide

Emergency Reports

(These procedures appplies to all the points of sale of centers in all Business Units).

 

If you have any questions, please open a JIRA ticket under "Procedure information".

Sorry for the inconvenience.